Reservation Policy
(a) Reservations for chartered bus services (“Charter Services”, or Service) maybe made electronically through Busbound website or by phone. Until the reservation is confirmed by Busbound in writing (including by email) and thefull payment received from Client, the reservation is subject to change by Busbound or Client.
(b) All reservations should be made no less than seven (7) days from the scheduled date of service.
(c）For rides booked more than 14 days prior to the date of service, 50% estimated cost of the Charter Services (“Estimated Cost”) is required to be paid by client at the time of booking. And the other 50% payment is required to be paid 7 days prior to the date of service.
For rides booked within 14 days prior to the date of service, 100% estimated cost of the Charter Services (“Estimated Cost”) is required to be paid by client.
Cancellation and Refund Policy
(a) The Cancellation Policy applies to all clients including those clients that reserve vehicle less than 14 days of date of service. Busbound must receive all cancellation requests in writing stating the charter number, date of service and reason for cancellation via email at customerservice@busbound.com or Client’ s sales rep directly. Verbal cancellation requests will not be accepted as valid. To be valid a cancellation must be made by the person whose name appears on the reservation (“Client”). Charter Services are subject to cancellation by Busbound if payments of estimated cost is not made.
Single-Day Charter:
(1) Vehicles with up to 7 seats: If the cancellation or modification request is made more than 24 hours before the start of the service (excluding the 24-hour mark), it is free of charge. If the cancellation request is made within 24 hours of the start of the service(including the 24-hour mark), 100% of the order amount will be charged as a penalty.
(2) Vehicles with 8 to 14 seats: If the cancellation or modification request is made more than 48 hours before the start of the service (excluding the 48-hour mark), it is free of charge. If the cancellation request is made within 48 hours of the start of the service (including the 48-hour mark), 100% of the order amount will be charged as a penalty.
(3) Vehicles with 16 seats or more: If the cancellation or modification request is made more than 14 days before the start of the service (excluding the 14-day mark), it is free of charge. Cancellations made 7 (excluding the 7-day mark) to 14 days (including the 14-day mark) prior to the date of service, are subject to the loss of 50% of total Estimated Cost. Cancellations made within 7 days (including the 7-day mark) are subject to the loss of 100% of total Estimated Cost.
Multi-Day Charter:
(1) Vehicles with up to 7 seats: If the cancellation or modification request is made more than 72 hours before the start of the service (excluding the 72-hour mark), it is free of charge. If the cancellation request is made within 72 hours of the start of the service(including the 72-hour mark), 100% of the order amount will be charged as a penalty.
(2) Vehicles with 8 to 14 seats: If the cancellation or modification request is made more than 7 days (excluding the 7-day mark) before the start of the service, it is free of charge. If the cancellation request is made within 7 days (including the 7-day mark) of the start of the service, 100% of the order amount will be charged as a penalty.
(3) Vehicles with 16 seats or more: If the cancellation or modification request is made more than 14 days (excluding the 14-day mark) before the start of the service, it is free of charge. If the cancellation request is made within 14 days (including the 14-day mark)of the start of the service and more than 7 days (excluding the 7-day mark) before start of the service, 50% of the order amount will be charged as a penalty. If the cancellation request is made within 7 days (including the 7-day mark) of the start of the service, 100% of the order amount will be charged as a penalty.
Refunds can take up to 30 days to process
(b) Client agrees to pay any cancellation or change fees that Client incurs. Any charge associated with a cancellation is final and not transferable to future or alternative services.
(c) If the driver of the Charter Services Bus arrives at the scheduled pick-up location and Client is not there, and Busbound is unable to locate or contact the contact person of the Charter Services within 60 minutes of the scheduled pick-up time, by the means provided by Client in the Charter Services reservation, then the ride will be considered a no-show and the reservation is considered cancelled. Client shall be fully liable for 100% of the Estimated Cost.
(d) If you would like to submit a complaint due to a Performance Failure or otherwise request for refund, you may email us at customerservice@busbound.com within forty-eight (48) hours after the completion of a confirmed Charter Services reservation. Complaints received by Busbound more than forty-eight (48) hours after a Charter Services reservation’s completion shall be considered late and may not be considered for purposes of providing refunds. Client’s request for a refund must be consistent with the terms and conditions set forth in this Agreement and submitted in writing.
Refunds on cancelled Charter Services can take up to 30 days after date of cancellation. Refunds are returned back to the form of payment method used to pay for Estimated Cost of the Charter Services.
Modification Policy (only for Multi-day Charter Bus)
Changes to the itinerary including pick-up times and locations must be submitted to Busbound at least 14 days (including) prior to date of service. No change or modification of scheduled Charter Services shall be valid unless and until approved by Busbound. Changes will be arranged based on availability of Busbound’s drives and buses.
There is no change fee for your first itinerary change unless the requested changes affect the pickup or drop-off times, stops or distance traveled. All subsequent charges to your itinerary will incur a fee:
- All subsequent itinerary changes made less than 72 hours prior to date of service that do not affect times, stops or distance will incur change fee. Please consult the Customer Support for details..
Client must contact Busbound by email to make itinerary changes.
Any changes (1st or final) to Client’s itinerary that impact time, stops or distance may affect Client’s charter costs. We calculate the charter costs based on time and additional pick-ups or drop offs. The amount of Estimated Cost is subject to the fee quotation quoted by the Sales Rep of Busbound.
If Client modifies the type of vehicle of the Charter Services Bus that has been reserved for Client’s trip, please note that pricing may change based on vehicle type and availability.
Changes to travel dates made more than 14 days (including) prior to the date of service are subject to change fee and are subject to vehicle availability.
Changes to travel dates made less than 14 days prior to date of service are considered a cancellation (as defined above) and require rebooking by Client.
If Client cancels the new change of date of the original Charter Services reservation, cancellation fee is going to be based on the original date of service. The cost for the rebooked Charter Services may differ significantly.
Busbound reserves the right to charge different rates based on current market conditions.
Overtime and Additional Charge
(a) Overtime is available at the drivers’ and Busbound’s discretions. Client’s cost is based on the services detailed in Client’s final confirmation of the Charter Services reservation and is subject to change in accordance with the actual itinerary of drivers. Overtime will be billed after the trip is completed once the driver reports the final itinerary.
(b) Client agrees to pay the following additional expenses incurred in connection with Charter Services: (i) driver's lodging, (ii) tolls, (iii) parking fees(iv) additional stops and (v) any other expenses incurred in connection with the provision of the Charter Services.
(c) Client agrees that if required, Client will arrange for appropriate lodging for drivers that meets or exceeds the following minimum standards: 2.5 star or better hotel/motel, private room with private shower and bathroom. If Client fails to provide the driver(s) with private lodging meeting the above listed requirements, Client (i) authorizes Busbound to procure such alternative lodging for the driver(s) and (ii) agrees to reimburse Busbound for the cost of any such alternative lodging.
Service Agreement
(a) Images of, and information regarding, buses and other vehicles presented on the Website may differ from the actual bus used in the Charter Services (the “Charter Service Buses”).
(b) Busbound cannot guarantee any of the following (collectively, the “Waived Conditions”):
- the specific make, model, year, or specific bus appearance of the Charter Service Bus.
- the functionality of the hvac, air-conditioning or plumbing (including on-board restrooms) on the Charter Service Bus.
- the availability or working condition of requested amenities including on-board restrooms, wheel-chair lifts, WI-FI internet, DVD/TV equipment, USB charging, or electric plugs.
- the drivers use of a cell phone.
- the provision of the Charter Services if any of the Charter Service Buses are affected by weather, mechanical breakdown, blown tires, motor vehicle accident or other similar events (collectively, the “Interference Events”)
(c) Client acknowledges and agrees that drivers may not arrive on time for pickup, and may deliver other Passengers later than their original scheduled arrival time. Client specifically waives any claims against BusBound to terminate this Agreement or any sort of refund if the Charter Service Bus is delayed due to events of Force Majeure, including GPS malfunctions, GPS signal problems incorrect route information on the GPS, road closures, or traffic delays. In addition, Client acknowledges and agrees that certain road and vehicle conditions may require the Charter Service Bus to travel slower than usual. The speed at which to travel, the route and any other trip related decisions shall be solely determined by the driver in his sole discretion.
(d) Unless agreed to in writing at the time of the reservation, Busbound is not obligated to provide options for buses or drivers that are SPAB certified / school certified, DOD certified, or require special permits or certificates. Cancellation for such reasons shall not relieve Client from cancellation charges.
(e) Client agrees that a reasonable number of seats on the Charter Service Bus may be reserved to allow any required additional drivers or support staff to travel on the Charter Service Bus.
(f) Busbound shall not be responsible for any lost or damaged items. Busbound reserves the right to charge a fee for returning any items found in the Charter Service Buses that is left by the passenger in the Charter Services Bus.
(g) Busbound or the driver may terminate any trip without refund in its sole discretion, if (i) the driver or the dispatcher on duty feels that Client or any of the passengers are putting the driver, the Charter Service Bus or any of the passengers in danger or harm or (ii) Client and/or any of the passengers are in possession of any illegal material and/or substance. This is without exception.
(h) Drivers must follow FMCSA Hours of Service Regulations and other applicable regulations and shall not agree to any request to exceed the regulated FMCSA Hours of Service or to violate any other regulations. These regulations restrict driving time to ten (10) hours and duty time to fifteen (15) hours. Unless agreed to in writing at the time of the reservation, Busbound is not obligated to arrange buses with more than one driver on each Charter Services Bus. Busbound may terminate any trip without refund in its sole discretion if Client or any of the passengers attempt to force the driver to exceed regulated FMCSA Hours of Service or to violate any other applicable regulations. Additional detail can be found on the FMCSA website: https://www.fmcsa.dot.gov/regulations/hours-service/summary-hours-service-regulations.
(i) Any damages to the Charter Services Bus caused by the Client or his/her guest will be charged at full cost (including down time) to the Client. Any excessive interior clean-up required (i.e., spills, vomiting etc.) will be charged to the Client at a minimum of two hundred dollars ($200.00) per occurrence. Any passenger on the Charter Service Bus shall be legally and financially responsible for any and all interior and exterior damages such passenger caused to the Charter Service Bus during the trip.
(j) Client specifically acknowledges that Busbound is not liable for any and all consequential damages, including, but not limited to, the costs of hiring substitute and/or additional transportation, spoiled catering, food and/or beverages, concert, theater, sports and/or other event tickets, admissions cost, reservations, plane or train tickets, and/or any and all other losses related to cancellation, mechanical failure, traffic delay, late pickup or no-show of requested transportation.
(k) Client, or such representative designated by Client, agrees that as requeste dby the Driver, Client will input such requested information into the Busbound application utilized by the driver on a mobile device for the purpose of confirming the trip and the completion thereof.